If you are having problems with Tesco Mobile and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

4.0/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Tesco Mobile .
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Tesco Mobile provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,303,992 users had to say

The step by step escalation is excellent I recommend you do not 'give up' if you are given an unacceptable reply as I had from my mobile provider. I reached the ombudsman stage (they responded quickly and efficiently) and as if by magic the case was resolved without having to involve them.
Roy F via facebook
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook
Best way to deal with mobile network providers. Been trying to get my PAC off one for maybe 6 months. With the help of Resolver I received it in less than a week. Would definitely recommend!!!
Vitaura V via facebook
Helped me resolve a complaint against a telecommunications company. Is now resolved, without your help it wouldn't be.
David P via facebook
Resolver has been a god send! Wasn't getting anywhere with phone company as they deviated from my original price plan and I noticed after a whole year that I was paying in excess of £10 a month more for no reason!.... EVEN though i had proof, they didn't wanna know.... started a Resolver case complaint and I'm now waiting for £132 refunded to my bank account!
James R via facebook
What a great service. Previously i was having no luck resolving an ongoing service problem with my mobile phone provider. I was just getting passed around to different people who offered little or no help to my problem. I started a Resolver case and within a few hours i had a good reply. Within a week, it was completely sorted and i'm free to move to another network. What a brilliant service. Highly recommended!
Phil P via facebook

Tesco Mobile provides

Using Resolver, you can submit an issue about 2 services offered by Tesco Mobile . Your case will be sent to the correct person or team at Tesco Mobile and escalated at the correct times, to the correct person, if required.

Tesco Mobile Pay Monthly

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco Mobile complaints. If your complaint is not resolved by Tesco Mobile , you can then package it up and send it to the Ombudsman Services.

Start your complaint

Tesco Mobile Pay As You Go

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco Mobile complaints. If your complaint is not resolved by Tesco Mobile , you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Tesco Mobile ?

Raise it for free via Resolver

Helping you with Tesco Mobile

How do I make a Tesco Mobile complaint using Resolver?

If you want to make a complaint about Tesco Mobile using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Tesco Mobile case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Tesco Mobile , as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Tesco Mobile , Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Tesco Mobile complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Tesco Mobile contact details press the button below

View Tesco Mobile complaints contact details

About

Tesco Mobile takes customer complaints seriously and is focused on resolving issues as quickly as possible. You can find out more about their complaints policy here

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved