If you are having problems with Vodafone and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Vodafone.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,436,644 users had to say

I have updated my blog post re @VodafoneUK network failures, my complaint and the Ombudsman, thanks to @resolvercouk
Steven Law via twitter
Resolver took a lot of the trouble out of trying to pursue my complaint. It still had to go to the Ombudsman, but without Resolver I would not have had the time or the know how to get the complaint settled.
Julie B via facebook
Had issues with Vodafone. After multiple useless phone calls with Customer Service I used Resolver and problem got resolved
Darren Houlcroft via facebook

Vodafone provides

Using Resolver, you can submit an issue about 6 services offered by Vodafone. Your case will be sent to the correct person or team at Vodafone and escalated at the correct times, to the correct person, if required.

Vodafone Mobile

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Vodafone Mobile Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Vodafone Gadget & Mobile Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Vodafone High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Vodafone Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Vodafone Home Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Vodafone?

Raise it for free via Resolver

Helping you with Vodafone

What is the Vodafone complaints procedure?

Vodafone has its own Customer Complaints Code, where it states that it will aim to resolve your issue on first contact. After this, your call will go to a team manager. If your complaint has still not been resolved, Vodafone will refer your problem to the customer relations team. Vodafone also aims to resolve any complaints within a week.

Who can I complain to if Vodafone can't resolve my complaint?What is the Vodafone complaints procedure?

You can call or write to Ombudsman Services Communications, which will investigate your complaint free of charge.

When can I go to Ombudsman Services?

You can take your Vodafone complaint to Ombudsman Services at any time, provided you’ve first raised the issue with Vodafone itself. However, Vodafone can insist that you wait eight weeks from the date of first raising your complaint with Vodafone before the Ombudsman can start to look into your issue.

I haven't heard back from Vodafone, have they received my case?

Vodafone tend to direct their customer support over the phone so hopefully you will receive a call from them at some point soon after raising the case. If not, you will have the option to send the case to a senior customer service representative and finally the industry Ombudsman (as detailed above) who will be able to review you file if it remains un-responded to or unresolved.

If you wish to check on the status of your complaint you can call their customer service on 0333 304 0191 (8am to 8pm, Monday to Sunday), and rememebr you can use the Resolver app to do this and record the call for free. This will then be uploaded to your case file history. 

Contact details

To view the Vodafone contact details press the button below

View Vodafone complaints contact details

About

Vodafone Group is the world’s second-largest mobile telecoms company, with over 450 million subscribers around the world in over 60 countries. As well as offering telephone and mobile data services, Vodafone also provides fixed-line telephone and broadband internet service, plus telecommunications for businesses

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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