It’s quick, easy and (best of all) it’s free.
Vodafone
80 %
Resolution rate
Most complained about services
Most common issues
It’s quick, easy and (best of all) it’s free.
How does Resolver work?
Free forever
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Here's what some of our 4,979,512 users had to say
Helping you with Vodafone
What is the Vodafone complaints procedure?
Vodafone has its own Customer Complaints Code, where it states that it will aim to resolve your issue on first contact. After this, your call will go to a team manager. If your complaint has still not been resolved, Vodafone will refer your problem to the customer relations team. Vodafone also aims to resolve any complaints within a week.
Who can I complain to if Vodafone can't resolve my complaint?What is the Vodafone complaints procedure?
You can call or write to Ombudsman Services Communications, which will investigate your complaint free of charge.
When can I go to Ombudsman Services?
You can take your Vodafone complaint to Ombudsman Services at any time, provided you’ve first raised the issue with Vodafone itself. However, Vodafone can insist that you wait eight weeks from the date of first raising your complaint with Vodafone before the Ombudsman can start to look into your issue.
I haven't heard back from Vodafone, have they received my case?
Vodafone tend to direct their customer support over the phone so hopefully you will receive a call from them at some point soon after raising the case. If not, you will have the option to send the case to a senior customer service representative and finally the industry Ombudsman (as detailed above) who will be able to review you file if it remains un-responded to or unresolved.
If you wish to check on the status of your complaint you can call their customer service on 0333 304 0191 (8am to 8pm, Monday to Sunday), and rememebr you can use the Resolver app to do this and record the call for free. This will then be uploaded to your case file history.
Contact details
To view the Vodafone contact details press the button below
View Vodafone complaints contact detailsAbout
Vodafone Group is the world’s second-largest mobile telecoms company, with over 450 million subscribers around the world in over 60 countries. As well as offering telephone and mobile data services, Vodafone also provides fixed-line telephone and broadband internet service, plus telecommunications for businesses |