If you are having problems with Vodafone and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.2/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Vodafone.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,351,910 users had to say

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
I have updated my blog post re @VodafoneUK network failures, my complaint and the Ombudsman, thanks to @resolvercouk
Steven Law via twitter
I want to record my thanks for making Vodafone deal with my complaint. After two letters (second one recorded delivery) went without any reply at all, I used resolver. Your first email to that company didn't receive a response but the second one did. Following a phone call (with a reference number for my case) Vodafone finally capitulated and this morning I received a replacement handset for the faulty one bought in June. Huge thanks to the site and to the BBC's Moneybox, which put me in touch with it for a feature a few Saturdays ago. With very best wishes for your continued success,
Irene Jacobson via email
Had issues with Vodafone. After multiple useless phone calls with Customer Service I used Resolver and problem got resolved
Darren Houlcroft via facebook
I was owed nearly £200 by Vodafone for a phone line bill that was not mine for the past 6 months and without this great website, I felt that I would have never got to the end of this as I wasted a lot of my time with multiple phone call which did not lead anywhere. Thanks to Resolver Vodafone credited the amount on my account
Christine Blancher via facebook
Once Resolver got involved they started to listen and thankfully we got everything sorted out!
Pam N via facebook
Resolver took a lot of the trouble out of trying to pursue my complaint. It still had to go to the Ombudsman, but without Resolver I would not have had the time or the know how to get the complaint settled.
Julie B via facebook
Resolver allows ordinary hard working people to bite back against Companies who think Business is for producing shareholder dividends and fat wage packets to CEO's etc without a care for the people who pay for the (bad) service...
Martin A via facebook
Amazing service. Companies really respond to complaints made through them. Months of complaining about Vodafone was sorted quickly and so easily once i used Resolver! So easy and the best part is that it's FREE!!
Amanda B via facebook

Vodafone provides

Using Resolver, you can submit an issue about 7 services offered by Vodafone. Your case will be sent to the correct person or team at Vodafone and escalated at the correct times, to the correct person, if required.

Vodafone Mobile Pay Monthly

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the CISAS.

Start your complaint

Vodafone Home Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the CISAS.

Start your complaint

Vodafone Mobile Pay As You Go

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the CISAS.

Start your complaint

Vodafone Mobile Broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the CISAS.

Start your complaint

Vodafone Gadget & Mobile Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the CISAS.

Start your complaint

Vodafone Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Vodafone In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Want to start a complaint about Vodafone?

Raise it for free via Resolver

Helping you with Vodafone

What is the Vodafone complaints procedure?

Vodafone has its own Customer Complaints Code, where it states that it will aim to resolve your issue on first contact. After this, your call will go to a team manager. If your complaint has still not been resolved, Vodafone will refer your problem to the customer relations team. Vodafone also aims to resolve any complaints within a week.

Who can I complain to if Vodafone can't resolve my complaint?What is the Vodafone complaints procedure?

You can call or write to Ombudsman Services Communications, which will investigate your complaint free of charge.

When can I go to Ombudsman Services?

You can take your Vodafone complaint to Ombudsman Services at any time, provided you’ve first raised the issue with Vodafone itself. However, Vodafone can insist that you wait eight weeks from the date of first raising your complaint with Vodafone before the Ombudsman can start to look into your issue.

I haven't heard back from Vodafone, have they received my case?

Vodafone tend to direct their customer support over the phone so hopefully you will receive a call from them at some point soon after raising the case. If not, you will have the option to send the case to a senior customer service representative and finally the industry Ombudsman (as detailed above) who will be able to review you file if it remains un-responded to or unresolved.

If you wish to check on the status of your complaint you can call their customer service on 0333 304 0191 (8am to 8pm, Monday to Sunday), and rememebr you can use the Resolver app to do this and record the call for free. This will then be uploaded to your case file history. 

Contact details

To view the Vodafone contact details press the button below

View Vodafone complaints contact details

About

Vodafone Group is the world’s second-largest mobile telecoms company, with over 450 million subscribers around the world in over 60 countries. As well as offering telephone and mobile data services, Vodafone also provides fixed-line telephone and broadband internet service, plus telecommunications for businesses

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved