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Vodafone
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Vodafone or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Vodafone complaints

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If you are having problems with Vodafone and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 6 services offered by Vodafone. Your case will be sent to the correct person or team at Vodafone and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Vodafone or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Vodafone Gadget & Mobile Insurance

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Financial Ombudsman Service.

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Vodafone High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Vodafone Home Broadband

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Vodafone Mobile

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Vodafone Mobile Broadband

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Vodafone complaints. If your complaint is not resolved by Vodafone, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Vodafone Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Vodafone complaints.

Start your complaint

Helping you with Vodafone

About

Vodafone Group is the world’s second-largest mobile telecoms company, with over 450 million subscribers around the world in over 60 countries. As well as offering telephone and mobile data services, Vodafone also provides fixed-line telephone and broadband internet service, plus telecommunications for businesses

Frequently Asked Questions about Vodafone

What is the Vodafone complaints procedure?

Vodafone has its own Customer Complaints Code, where it states that it will aim to resolve your issue on first contact. After this, your call will go to a team manager. If your complaint has still not been resolved, Vodafone will refer your problem to the customer relations team. Vodafone also aims to resolve any complaints within a week.

Who can I complain to if Vodafone can't resolve my complaint?What is the Vodafone complaints procedure?

You can call or write to Ombudsman Services Communications, which will investigate your complaint free of charge.

When can I go to Ombudsman Services?

You can take your Vodafone complaint to Ombudsman Services at any time, provided you’ve first raised the issue with Vodafone itself. However, Vodafone can insist that you wait eight weeks from the date of first raising your complaint with Vodafone before the Ombudsman can start to look into your issue.

I haven't heard back from Vodafone, have they received my case?

Vodafone tend to direct their customer support over the phone so hopefully you will receive a call from them at some point soon after raising the case. If not, you will have the option to send the case to a senior customer service representative and finally the industry Ombudsman (as detailed above) who will be able to review you file if it remains un-responded to or unresolved.

If you wish to check on the status of your complaint you can call their customer service on 0333 304 0191 (8am to 8pm, Monday to Sunday), and rememebr you can use the Resolver app to do this and record the call for free. This will then be uploaded to your case file history. 

Testimonials

I made a complaint through your website about flight delay with Thomas Cook airline. It was about 25 hours delay. The stress that was caused by the long delay caused a very severe migraine and due to this, I could not enjoy a few days of my holiday. I have recommended your website to all my friends who were travelling at the same time and they told me that they put the complaint through you. Thank you.
Aleksandra Lasocka via twitter

Hi, I just wanted to say a big thank you to everyone at resolver. Thanks to Martin Lewis on TV saying about claiming for holiday delays which I did not know about I have managed to claim for a delay that cost us losing a whole days holiday. With 2 little ones stuck in an airport for the day wasn't much fun, I had looked into my travel insurance but was not covered so thought that was it. This was in august 2011, however, thanks to your company I have just been paid out £1276 by Monarch.
Teresa Brotherston via email

Thank you resolver, I have been trying to resolve an issue with npower and could not solve, resolver made it simple, could not recommend enough
Lisa Daniels via facebook

Contact Details

To view the Vodafone contact details press the button below


View Vodafone complaints Contact Details

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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