If you are having problems with Mobidata and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Mobidata.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Mobidata provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,495,008 users had to say

Had a complaint with my mobile provider charging me roaming when I was back in the UK. Got my money back next day. Thank you, Resolver
Claire G via facebook
Stumbled across this service after Googling UK complaints procedures. Within 4 days I had my a full refund on my way back from a dispute I had with my mobile network over unauthorised charges. I had opened the initial case over a month ago, and no resolution was in sight. After only 4 days of using Resolver, my mobile network had agreed that the service was poor and offered me a full refund as credit off my next bill! I really do believe that this service helps give you a bit of clout when you're up against these big corporations. Will be using again whenever possible. Thanks!
Richard C via email
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook


It was so easy to use Resolver for my issue with EE. The service made raising the problem a matter of a few seconds choosing from preselected screens, which fitted exactly my problem. Liaison was handled through the app really swiftly. I would really recommend using Resolver for helping solve issues that people may come across, as it made the whole process simple and efficient from my side.
John via email
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
I read about resolver in the Observer and thought I would try, it really helped - had a problem with BT resolver solved it in less than a week, much appreciated!
Beckie Herbert via facebook



I wish I had learnt about resolver sooner, as I could get virgin media to listen as our broadband kept failing and they never mended it, but with resolver I now have my problem it is solved, very relieved - thanks resolver
Nick Phillips via facebook
@resolvercouk #iloveyou
Richard Hanney via twitter
I have updated my blog post re @VodafoneUK network failures, my complaint and the Ombudsman, thanks to @resolvercouk
Steven Law via twitter

Mobidata provides

Using Resolver, you can submit an issue about 1 service offered by Mobidata. Your case will be sent to the correct person or team at Mobidata and escalated at the correct times, to the correct person, if required.

Mobidata Mobile broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Mobidata complaints. If your complaint is not resolved by Mobidata, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Mobidata?

Raise it for free via Resolver

Helping you with Mobidata

How do I make a Mobidata complaint using Resolver?

If you want to make a complaint about Mobidata using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Mobidata case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Mobidata, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Mobidata, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Mobidata complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Mobidata contact details press the button below

View Mobidata complaints contact details

About

To help you get the best response from your Mobidata complaint Resolver guides you through every step of the process.

To help you get the best response from your Mobidata complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Mobidata complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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