If you are having problems with Mobidata and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Mobidata.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Mobidata provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,300,962 users had to say

Had a complaint with my mobile provider charging me roaming when I was back in the UK. Got my money back next day. Thank you, Resolver
Claire G via facebook
Stumbled across this service after Googling UK complaints procedures. Within 4 days I had my a full refund on my way back from a dispute I had with my mobile network over unauthorised charges. I had opened the initial case over a month ago, and no resolution was in sight. After only 4 days of using Resolver, my mobile network had agreed that the service was poor and offered me a full refund as credit off my next bill! I really do believe that this service helps give you a bit of clout when you're up against these big corporations. Will be using again whenever possible. Thanks!
Richard C via email
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook
First time I've used Resolver and very impressed, as soon as the case was escalated I received a call from my mobile network saying that they would put the money I had been overcharged back into my account
Amanda K via facebook
This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action.
Michael R via facebook
Resolver is brilliant. I had an issue with my mobile provider. I had called them over several months with no resolution. I used Resolver to send an email with all the issues, timings etc. The mobile provider called me and made an offer of £50, which I declined as I had said I wanted £100. They agreed to pay in same phone call and asked that I confirm the issue would be closed. Excellent result using Resolver and have already recommended to family and friends. I will definitely use Resolver again in the future.
Stephanie K via facebook

Mobidata provides

Using Resolver, you can submit an issue about 1 service offered by Mobidata. Your case will be sent to the correct person or team at Mobidata and escalated at the correct times, to the correct person, if required.

Mobidata Mobile broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Mobidata complaints. If your complaint is not resolved by Mobidata, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Want to start a complaint about Mobidata?

Raise it for free via Resolver

Helping you with Mobidata

How do I make a Mobidata complaint using Resolver?

If you want to make a complaint about Mobidata using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Mobidata case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Mobidata, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Mobidata, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Mobidata complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Mobidata contact details press the button below

View Mobidata complaints contact details

About

To help you get the best response from your Mobidata complaint Resolver guides you through every step of the process.

To help you get the best response from your Mobidata complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Mobidata complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved