Television - Poor customer service

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Based on resolver’s experience to date, call centre staff should be expected to have excellent communications skills as their job is answering telephone calls. If you are not happy with the service you have received you should escalate to a higher point of authority. This gives a more senior member of staff the opportunity to look into your complaint. You should be reassured that your custom with your provider is valued and that your complaint will be responded to within a give timeframe. Keep a note of names of staff and dates of your phone calls. resolver recommends that you should submit any further complaints in writing, and resolver can assist you in submitting, recording and escalating your complaints. It can be frustrating when call centre staff have poor communication skills. resolver can help you resolve this issue for free, quickly and without the hassle. As a first step we can help you write your complaint, click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

 

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Helping you with Poor customer service

Resolver covers the issue Poor Customer Service for 6 companies and organisations:

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