Phone-paid services - Unknown transaction shown in text message

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If you receive a text confirming a transaction from a phone-paid service that you don’t recognise, you should use Resolver to contact the service provider and ask for more information, proof of purchase and potentially a refund if the purchase was not legitimate. 

Firms have to be clear and up-front with you about any charges. If you’re being charged for a service you didn’t agree to, you have the right to claim a refund.

Any text message sent by a phone-paid service should include a shortcode number. Texting STOP ALL to this number should stop all the charges.

If you are still unable to get a satisfactory resolution, you may be able to escalate your case to the Phone-paid Services Authority (PSA). The PSA has been approved by Ofcom as the regulator of phone-paid services in the UK, and can take action against a service provider on your behalf.

When contacting the Phone-paid Services Authority, you should supply the name of the service provider or the phone-paid service number involved, a copy of the text message itself confirming the subscription or payment, and any other information on your telephone bill that might help identify the service.

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