Openreach will only respond to complaints raised via their Live Chat service.

If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.

Please contact Openreach directly in addition to making a Resolver case. We are sorry for the inconvenience.

Get started

Resolver is not affiliated to, linked with or otherwise endorsed by Openreach.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 4,060,099 users had to say

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook
O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter
O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email
The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook
First time I've used Resolver and very impressed, as soon as the case was escalated I received a call from my mobile network saying that they would put the money I had been overcharged back into my account
Amanda K via facebook
This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action.
Michael R via facebook
Resolver is brilliant. I had an issue with my mobile provider. I had called them over several months with no resolution. I used Resolver to send an email with all the issues, timings etc. The mobile provider called me and made an offer of £50, which I declined as I had said I wanted £100. They agreed to pay in same phone call and asked that I confirm the issue would be closed. Excellent result using Resolver and have already recommended to family and friends. I will definitely use Resolver again in the future.
Stephanie K via facebook
Excellent for doing battle with scurrilous mobile providers
Paul W via facebook
Had a claim against my mobile provider after having no signal for weeks, Resolver took on my case and I got 3 months free line rental and reimbursed for the weeks I had no signal.
Kelly L via facebook

Helping you with Openreach

Openreach has a poor record of responding effectively to complaints raised via Resolver.

We recognise this is far from ideal, and we're working to improve our relationship with Openreach.

Contact details

To view the Openreach contact details press the button below

View Openreach complaints contact details

About

To help you get the best response from your Openreach complaint Resolver guides you through every step of the process.

To help you get the best response from your Openreach complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Openreach complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of