Openreach will only respond to complaints raised via their Live Chat service.
If you decide to use Resolver, you'll still be able to access our rights guides and template letters to assist with your complaint.
Please contact Openreach directly in addition to making a Resolver case. We are sorry for the inconvenience.
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Openreach has a poor record of responding effectively to complaints raised via Resolver.
We recognise this is far from ideal, and we're working to improve our relationship with Openreach.
To view the Openreach contact details press the button belowView Openreach complaints contact details
To help you get the best response from your Openreach complaint Resolver guides you through every step of the process.
To help you get the best response from your Openreach complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Openreach complaint.