Phone-paid services - Unknown transaction on bank statement
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
If you spot a transaction on your bank statement from a phone-paid service that you don’t recognise, you should use Resolver to contact the service provider and ask for more information, proof of purchase and potentially a refund if the purchase was not legitimate.
Firms have to be clear and up-front with you about any charges. If you’re being charged for a service you didn’t agree to, you have the right to claim a refund.
In the event that the firm isn’t willing to co-operate, your bank may be able to help. You should consider contacting them and explaining the situation.
If you are still unable to get a satisfactory resolution, you may be able to escalate your case to the Phone-paid Services Authority (PSA). The PSA has been approved by Ofcom as the regulator of phone-paid services in the UK, and can take action against a service provider on your behalf.
When contacting the Phone-paid Services Authority, you should supply the name of the service provider or the phone-paid service number involved, a copy of the text message itself confirming the subscription or payment, and any other information on your telephone bill that might help identify the service.
We have 5,132 pages of rights advice for you covering 7,102 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.