Television - Price increase
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If your service provider is planning on raising its prices, your provider has to give you notice in writing.
If it’s an increase above the rate of inflation, you’ve generally got the right to cancel your contract without penalty within 30 days of being given notice.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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