We've tried to make our complaints process as straightforward as possible and we aim to resolve all complaints within 14 days. All complaints raised via Resolver are handled by our specialist team, who will work with you to sort things out.
Complaints and Customer Policy - Three
What can we help with? Let us know by choosing the issue you’d like Three to take a look at.
Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Three.
We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.