Three complaints

If you are having problems with Three and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is working with Three to help resolve customer issues.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Three provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

Best way to deal with mobile network providers. Been trying to get my PAC off one for maybe 6 months. With the help of Resolver I received it in less than a week. Would definitely recommend!!!
Vitaura V via facebook

Helped me resolve a complaint against a telecommunications company. Is now resolved, without your help it wouldn't be.
David P via facebook

Resolver has been a god send! Wasn't getting anywhere with phone company as they deviated from my original price plan and I noticed after a whole year that I was paying in excess of £10 a month more for no reason!.... EVEN though i had proof, they didn't wanna know.... started a Resolver case complaint and I'm now waiting for £132 refunded to my bank account!
James R via facebook

What a great service. Previously i was having no luck resolving an ongoing service problem with my mobile phone provider. I was just getting passed around to different people who offered little or no help to my problem. I started a Resolver case and within a few hours i had a good reply. Within a week, it was completely sorted and i'm free to move to another network. What a brilliant service. Highly recommended!
Phil P via facebook

First time I've used Resolver and very impressed, as soon as the case was escalated I received a call from my mobile network saying that they would put the money I had been overcharged back into my account
Amanda K via facebook

Contacted my mobile network provider as I was having problems with discount applicable. Sent complaint by Resolver. 3 days later, sorted.
Janet W via facebook

Had an issue with my mobile provider over billing. They helped me sort it so quickly, great service. I highly recommend.
Michael C via facebook

This is a first class service. I used Resolver to complain to my mobile provider about incorrect charges in my online account. The problem was resolved within a month and I would highly recommend this course of action.
Michael R via facebook

Three provides

Using Resolver, you can submit an issue about 3 services offered by Three. Your case will be sent to the correct person or team at Three and escalated at the correct times, to the correct person, if required.

Three Mobile broadband

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Three complaints. If your complaint is not resolved by Three, you can then package it up and send it to the Ombudsman Services: Communications.

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Three Pay monthly

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Three Pay As You Go

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Frequently asked questions about Three

How do I make a Three complaint using Resolver?

If you want to make a complaint about Three using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Three case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Three, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Three, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Three complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Three contact details press the button below

View Three complaints contact details

About

To help you get the best response from your Three complaint Resolver guides you through every step of the process.

To help you get the best response from your Three complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Three complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Resolver is a member of

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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