We're here to help you with your issue with Three
We've tried to make our complaints process as straightforward as possible and we aim to resolve all complaints within 14 days. All complaints raised via Resolver are handled by our specialist team, who will work with you to sort things out.
Steven Cairns
Complaints and Customer Policy - Three
Complaints and Customer Policy - Three
Next steps
It’s quick and easy to get your case started. We’re on hand to help, every step of the way.
1
Select issue
What can we help with? Let us know by choosing the issue you’d like Three to take a look at.
2
Submit issue
Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Three.
3
Track progress
We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.
Three works with Resolver to give you the best possible outcome for your complaint.
Resolver is a free, independent tool that helps consumers raise and resolve issues.
Get started in just a few clicks.
It’s totally free! We’ll never charge you for our services.
