Three complaints

Three is currently not responding to complaints via Resolver.

As a result, the Ombudsman is unable to consider complaints raised with Three via Resolver.

If you decide to use Resolver, you'll still be able to access our rights guides and template letters.

Please contact Three directly in addition to making a Resolver case. Sorry for the inconvenience.

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4.3/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is working with Three to help resolve customer issues.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Three provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,583,342 users had to say

The tools make it really easy to raise an official complaint. I escalated the complaint explaining that all of the conversations were being logged on the site. They settled my complaint very quickly after the escalation. I highly recommend using this site to complain if you've hit a brick wall with a company.
Heather L via facebook

After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook

O2 have seen sense and released me! Pretty sure it's down to Resolver, so a big hi-five your way!
Green B via twitter

O2 have agreed to refund the erroneous charges they made.... I got my money back, so happy, and very impressed with your website!
Alison via email

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

Best way to deal with mobile network providers. Been trying to get my PAC off one for maybe 6 months. With the help of Resolver I received it in less than a week. Would definitely recommend!!!
Vitaura V via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook

Three provides

Using Resolver, you can submit an issue about 3 services offered by Three. Your case will be sent to the correct person or team at Three and escalated at the correct times, to the correct person, if required.

Three Pay monthly

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Three complaints. If your complaint is not resolved by Three, you can then package it up and send it to the Ombudsman Services: Communications.

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Three Mobile broadband

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Three Pay As You Go

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Want to start a complaint about Three?

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Helping you with Three

How do I make a Three complaint using Resolver?

If you want to make a complaint about Three using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Three case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Three, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Three, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Three complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).