Television - Moving home issue

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Based on resolver’s experience to date, you should contact your TV supplier in advance of move homing to notify them. If you want to continue with your current provider you may need a new cable/dish installation. If you want to discontinue be aware that you may have to give your supplier notice in order to cancel your account.

If you are unhappy with your TV provider’s response (e.g. if the notice period is too long), you should contact their customer services department and write giving clear details of your case - such as what happened, when, and why you are complaining. Send your letter via registered mail so you can track the whereabouts of the letter and who signed for receipt. If you are unhappy with your provider’s customer service response, you can contact the Ombudsman or Ofcom to look into it on your behalf. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Moving house is stressful enough without worrying about your TV provider! resolver can help you resolve any issue arising for free, quickly and without hassle. As a first step we can assist you in writing your letter of concern. You can click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

 

 

 

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