We’re working together to resolve your issue

Which Virgin Mobile service do you have an issue with?

If your complaint is with Virgin Media, click here to raise your complaint

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James walker 16aa143e86ef58f8d26df8f48bfd6e9e4ceddfe284c1b798498bee3d8f9a65f2 original original

We are partnering with Virgin Mobile as a best in class telecoms provider to provide customers with an alternative and independent channel to raise issues.

James Walker
CEO and Founder - Resolver

Next steps

It’s quick and easy to get your case started. We’re on hand to help, every step of the way.

1
Select issue

What can we help with? Let us know by choosing the issue you’d like Virgin Mobile to take a look at.

2
Submit issue

Once you’ve chosen an issue, you can add photos, videos or other information to help your case. When you’re done, we’ll send it all off to Virgin Mobile.

3
Track progress

We’ll keep everything in your personal case file, so you can always check where you’re at and see what to do next.

Virgin Mobile works with Resolver to give you the best possible outcome for your complaint.

Resolver is a free, independent tool that helps consumers raise and resolve issues.

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Get started in just a few clicks.

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It’s totally free! We’ll never charge you for our services.

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We’ll never sell your data and we won’t show you adverts.

Which Virgin Mobile service do you have an issue with?

Pay Monthly

Choose

Pay As You Go

Choose