If you are having problems with Tesco and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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5.6/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Tesco.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,870,652 users had to say

I couldn't use my 10p/litre fuel discount voucher because the two nearest petrol stations were closed for refurbishment. Resolver intervened and I received a £10 voucher within a week. Brilliant service which I will definitely use again
Teresa N via facebook
Used Resolver to sort out an issue, was very helpful and they saw it through until I was happy to close the case. Thank you Resolver
Jay-Lo H via facebook
A marvellous site. I made a claim for mis-sold PPI and after using the Resolver site, which is very easy to use, I got a refund so I am very happy. I am also using Resolver for two other PPI claims. Highly recommending Resolver to all friends and family
Shaz S via facebook
Had problems with Tesco delivery well Resolver Sorted them with no issues! Thanks Resolver and Thanks Tesco!!
Claire B via facebook
Resolver is a excellent company, 5*!
Chris S via facebook
Hi Resolver, thanks so much for everything. Thanks Tesco. Will recommend Resolver to my friends.
Donnie L via facebook
Had problems with a late delivery, but Resolver successfully got Tesco to put things right. This is an outstanding product that I would happily recommend to friends and family.
Bharat U via twitter
Superb service. We moved house on Friday 21st April and were told by our telephone service provider that our phone would be connected on the Monday. Five weeks, nine engineers, and two sets of workers to dig up our neighbours drive and we still had no phone. An email to Resolver and the following day service was resumed.
Ian W via facebook
After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver.
Ronnie M via facebook

Tesco provides

Using Resolver, you can submit an issue about 8 services offered by Tesco. Your case will be sent to the correct person or team at Tesco and escalated at the correct times, to the correct person, if required.

Tesco In-store shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco complaints.

Start your complaint

Tesco Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco complaints.

Start your complaint

Tesco Petrol Stations

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Tesco complaints.

Start your complaint

Tesco Restaurant

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco complaints.

Start your complaint

Tesco Tesco Clubcard

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Tesco complaints.

Start your complaint

Tesco Gift Vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of Tesco complaints.

Start your complaint

Tesco Home Phone

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Tesco complaints. If your complaint is not resolved by Tesco, you can then package it up and send it to the Ombudsman Services: Communications.

Start your complaint

Tesco Opticians

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Tesco complaints. If your complaint is not resolved by Tesco, you can then package it up and send it to the Optical Consumer Complaints Service.

Start your complaint

Want to start a complaint about Tesco?

Raise it for free via Resolver

Helping you with Tesco

How do I make a Tesco complaint using Resolver?

If you want to make a complaint about Tesco using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Tesco case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Tesco, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Tesco, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Tesco complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Tesco contact details press the button below

View Tesco complaints contact details

About

To help you get the best response from your Tesco complaint Resolver guides you through every step of the process.

To help you get the best response from your Tesco complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Tesco complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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