Television - Credit or discount not applied
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
As a last resort you can either contact Ofcom – the telecommunications industry regulator - or ask the Ombudsman look into it on your behalf (if your account is in credit, but you are unable to obtain a rebate). They will mediate between you and your mobile broadband provider. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording submission and reminding you when and who to escalate to.
resolver can help you resolve this issue for free, quickly and without the hassle. As a next step we can help you write your complaint, click on the link below to create your email.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
Find the best rights for you
We have 5,219 pages of rights advice for you covering 7,304 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.