Television - Credit or discount not applied

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Based on resolver’s experience to date, you should contact your TV provider as soon as possible if you are owed money. Some providers automatically credit your account (if you have terminated your account, for example, and are owed a rebate) but double-check to make sure you don’t miss out on money owed. If you are unhappy with your TV provider’s response, you should contact your provider’s customer services department and write giving clear details of your case - such as what happened, when, and why you are complaining.

As a last resort you can either contact Ofcom – the telecommunications industry regulator - or ask the Ombudsman look into it on your behalf (if your account is in credit, but you are unable to obtain a rebate). They will mediate between you and your mobile broadband provider. resolver recommends that you submit your concern in writing, and resolver can assist you in submitting, recording submission and reminding you when and who to escalate to.

resolver can help you resolve this issue for free, quickly and without the hassle. As a next step we can help you write your complaint, click on the link below to create your email.

If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.

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