Broadband and telecoms engineering - Poor driving or parking
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If you have seen that a telecoms engineer has been driving or parking irresponsibly, you should contact Openreach directly with your complaint. They should be able to resolve the matter internally. If they are unable to, you should consider referring your case to Ofcom.You should know
If you are complaining to Openreach, you should be aware that they are only able to handle certain types of complaints.
These include complaints about:
- Street cabinets
- Work in the local area (on telephone poles etc.)
- Poor driving or parking.
Any other complaint regarding your phone line or internet connection should be directed to your internet service provider.
If you encounter a problem with Openreach, you should first aim to contact their customer services department.
If Openreach are unable to resolve the matter, you can refer your case to Ofcom. While Ofcom can't do anything about individual cases, they can use your complaint to build their data on a company and determine whether they need to take action.
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