The Perfume Shop complaints

If you are having problems with The Perfume Shop and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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3.1/10

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Our users say this company is OK, but there's room to improve!

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Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

the company replies to our users promptly
our users are happy with the outcomes of their cases
our users would happily recommend the company to a friend

What is Resolver Score?

282

Complaints to The Perfume Shop

3.1/10

Resolver score

‘ Resolver is a excellent company, 5*! ’

Testimonial from Chris S

Based on information from Resolver users

7/282

Cases escalated to regulator

51 days

Average time to resolve a complaint

Based on information from Resolver users

£63.16

Average payout

50%

Satisfactory complaint resolution

‘ The Perfume Shop apologised to me ’

Most frequent complaint outcome

Based on information from Resolver users

Resolver is not affiliated to, linked with or otherwise endorsed by The Perfume Shop.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

The Perfume Shop provides:

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Here's what some of our 3,436,181 users had to say

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook

Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook

Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

I used resolver regarding a product I had purchased from a well respected supermarket. Resolver took on my case and sorted it out in no time at all. I would recommend Resolver to anyone - it’s free and gives an excellent quick service
Violet H via facebook

I was advised to use Resolver to help us with a complaint about faulty flooring. We weren't getting anywhere until Resolver took over, they escalated our complaint and eventually we were put in contact with a manager from the store where we bought the flooring, who was only too happy to help us. We received our money back plus costs. Thank you Resolver, I will recommend you to all my family and friends x
Denise H via facebook

The Perfume Shop provides

Using Resolver, you can submit an issue about 3 services offered by The Perfume Shop. Your case will be sent to the correct person or team at The Perfume Shop and escalated at the correct times, to the correct person, if required.

The Perfume Shop Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of The Perfume Shop complaints. If your complaint is not resolved by The Perfume Shop, you can then package it up and send it to the Retail ADR.

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The Perfume Shop In-store shopping

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The Perfume Shop Rewards Club

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Helping you with The Perfume Shop

How do I make a The Perfume Shop complaint using Resolver?

If you want to make a complaint about The Perfume Shop using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my The Perfume Shop case file work?

Resolver allows you to keep a record of any email correspondence sent between you and The Perfume Shop, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with The Perfume Shop, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a The Perfume Shop complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the The Perfume Shop contact details press the button below

View The Perfume Shop complaints contact details

About

To help you get the best response from your The Perfume Shop complaint Resolver guides you through every step of the process.

To help you get the best response from your The Perfume Shop complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your The Perfume Shop complaint.

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Working with

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