Petrol stations - Unable to pay
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
If you find that you are at a garage and have filled up without any form of payment then report it to the cashier as soon as you realise. If you fill up knowing that you cannot afford to pay this could be a criminal issue, if you realise afterwards and report the issue this should be treated as a civil dispute.
The way the garage handles this depends on the garage but it is reasonable to use an “Inability to pay form” in which you leave your details.
You should know
- Petrol pumps are checked for accuracy when they are installed and serviced
- Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
- All pricing should be clearly displayed to you before your purchase
- If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver