Petrol stations - Unable to pay

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Lets you record all your communications

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Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If you find that you are at a garage and have filled up without any form of payment then report it to the cashier as soon as you realise. If you fill up knowing that you cannot afford to pay this could be a criminal issue, if you realise afterwards and report the issue this should be treated as a civil dispute.

The way the garage handles this depends on the garage but it is reasonable to use an “Inability to pay form” in which you leave your details. 

You should know

  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

Who do you have an issue with?

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Helping you with Unable to pay

Resolver covers the issue Unable To Pay for 11 companies and organisations:

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