If you are having problems with Ann Summers and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Ann Summers.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"So easy to use and I claimed for mis-sold packaged bank account the issue was sorted within 2 days!!"
Gemma Annice Elleray via facebook
"I just wanted to let you know how pleased I have been with the resolver service. I have recently used it to voice a complaint about a holiday and found it easy to use, helpful and straightforward. I really wanted you to know how much I appreciated the help and to say keep up the good work!"
Carole-Anne Andrews via email
"Hi,I just wanted to say thank you; using your website my wife and I have just received £439 each from Emirates following a prolonged flight delay.In terms of feedback, I have to say that initially I found the website a little difficult to understand, perhaps I did quite realise how the proforma letters worked. However, once I understood it a little better it worked very well for us.Please keep the good work up!"
Paul Hopcraft via email

Ann Summers provides

Using Resolver, you can submit an issue about 3 services offered by Ann Summers. Your case will be sent to the correct person or team at Ann Summers and escalated at the correct times, to the correct person, if required.

Ann Summers High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ann Summers complaints.

Start your complaint

Ann Summers Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ann Summers complaints.

Start your complaint

Ann Summers Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ann Summers complaints.

Start your complaint

Want to start a complaint about Ann Summers?

Raise it for free via Resolver

Helping you with Ann Summers

Frequently asked questions about Ann Summers

How do I make a Ann Summers complaint using Resolver?

If you want to make a complaint about Ann Summers in the Shops using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Ann Summers complaint. If you wish to continue with your complaint, we will help you create an email to send to Ann Summers. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Ann Summers complaint?

Resolver records all your details about your Ann Summers complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Ann Summers

Is it free to make a Ann Summers complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Ann Summers contact details press the button below

View Ann Summers complaints contact details


Ann Summers is a company in the Shops sector. Resolver can help guide you through every step of the process.

To help you get the best response from your Ann Summers complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ann Summers complaint.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.