Veronica's Shopping

Veronica's Shopping complaints

This is a test company for Resolver's internal use. Please do not raise a case with this company, it will not go to anyone.

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Resolver is not affiliated to, linked with or otherwise endorsed by Veronica's Shopping.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

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Here's what some of our 4,138,598 users had to say

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

I used Resolver to complain to my credit card provider about charges added to my balance after I had tried to set up a payment plan. Everything has been sorted in 1 business day and the credit card provider removed over a £100 of charges. Very happy.
Andy F via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

2 credit cards down and £3.5k up!
Joan B via facebook

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook

If anyone else feels they are bashing their heads against a brick wall and are powerless then I can't recommend Resolver highly enough. Thank you Resolver!
Rachel N via facebook

After significant delays to obtain my purchase (5 - 6 months) without receiving answers I needed help. Resolver was recommended to me and I am very glad to confirm that the team were brilliant. A solution was identified and has been made. Thank you so much to the Resolver team.
Col K via facebook

Helping you with Veronica's Shopping

How do I make a Veronica's Shopping complaint using Resolver?

If you want to make a complaint about Veronica's Shopping using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Veronica's Shopping case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Veronica's Shopping, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Veronica's Shopping, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Veronica's Shopping complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).