If you are having problems with John Lewis & Partners and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by John Lewis & Partners.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,272,426 users had to say

It's a no nonsense fast track way to get a company's immediate attention without faffing about trying to find who to speak to or who to direct your complaint to. Each time I was pleasantly surprised how quickly I got positive, effortless results! Well done guys you are a the bees knees and more!
Re'an K via facebook
Very pleased with Resolver. I successfully resolved a case after struggling for over a year with John Lewis directly. Thank you so much for all your help .
Rosita C via facebook
Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook


My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook



Absolutely brilliant! Got a replacement and refund for a microwave fox from a store, without a receipt or proof of purchase!! Very impressed with both companies
Nikki H via facebook
Thank you Resolver for helping me sort out a problem with my sofa. All worked out very well and very quickly. Great service once again!
Julie M via facebook
I used resolver regarding a product I had purchased from a well respected supermarket. Resolver took on my case and sorted it out in no time at all. I would recommend Resolver to anyone - it’s free and gives an excellent quick service
Violet H via facebook

John Lewis & Partners provides

Using Resolver, you can submit an issue about 11 services offered by John Lewis & Partners. Your case will be sent to the correct person or team at John Lewis & Partners and escalated at the correct times, to the correct person, if required.

John Lewis & Partners Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners Pet Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis & Partners complaints.

Start your complaint

John Lewis & Partners Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis & Partners complaints.

Start your complaint

John Lewis & Partners Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of John Lewis & Partners complaints.

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John Lewis & Partners Partnership Card Mis-sold PPI

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of John Lewis & Partners complaints.

Start your complaint

John Lewis & Partners Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of John Lewis & Partners complaints. If your complaint is not resolved by John Lewis & Partners, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

John Lewis & Partners Gift Vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all zero levels of John Lewis & Partners complaints.

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Want to start a complaint about John Lewis & Partners?

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Frequently asked questions about John Lewis & Partners

How do I make a John Lewis & Partners complaint using Resolver?

If you want to make a complaint about John Lewis & Partners using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my John Lewis & Partners case file work?

Resolver allows you to keep a record of any email correspondence sent between you and John Lewis & Partners, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with John Lewis & Partners, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a John Lewis & Partners complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the John Lewis & Partners contact details press the button below

View John Lewis & Partners complaints contact details

About

To help you get the best response from your John Lewis & Partners complaint Resolver guides you through every step of the process.

To help you get the best response from your John Lewis & Partners complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your John Lewis & Partners complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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