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Based on resolver’s experience to date, experiencing unhelpful store staff and poor customer service can leave you feeling disgruntled and wanting to take your custom elsewhere. If you encounter unhelpful store staff who do not address your concerns satisfactorily, resolver recommends that you immediately report your concerns to the store manager who is responsible for ensuring staff are well trained and polite. If the manager fails to apologise and assure you of a better service next time, ask for the contact details of their customer service department to alert them to their unhelpful staff, making sure you log all details of your complaint such as times, dates and names of staff you have spoken to.

If your complaint remains ignored then as a last resort you can contact the Ombudsman, which will act as a mediator in your case. resolver recommends that you submit your concern in writing and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
  • If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.

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