If you are having problems with Natwest and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Natwest.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

"After a £600 bill from Vodafone and getting nowhere on my own, by using your service, I was given a full refund within 3 days as well as having my tariff reduced. I wouldn't have been able to achieve this outcome without Resolver."
Ronnie Muir via facebook
"I made several complaints to HSBC Bank as they messed up my buy to let mortgage application by giving me wrong advice, they refused to acknowledge my complaint & tried to fob me off so I went to resolver, who escalated my case to the financial ombudsman as hsbc weren't responding to them! I ended up getting £500 compensation from hsbc thanks to resolver! I would highly recommend them!"
Maria Rooney via facebook
"Excellent!"
Butlers-Wharf Zuikis via facebook

Natwest provides

Using Resolver, you can submit an issue about 11 services offered by Natwest. Your case will be sent to the correct person or team at Natwest and escalated at the correct times, to the correct person, if required.

Natwest Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking - Silver packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Loans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Mortgages

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking - Platinum packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking - Black packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking - Gold packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Banking - Advantage packaged account

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest PPI (Payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Natwest Section 75

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Natwest complaints. If your complaint is not resolved by Natwest, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about Natwest?

Raise it for free via Resolver

Helping you with Natwest

Frequently asked questions about Natwest

How do I make a Natwest complaint using Resolver?

If you want to make a complaint about Natwest in the Insurance using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Natwest complaint. If you wish to continue with your complaint, we will help you create an email to send to Natwest. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Natwest complaint?

Resolver records all your details about your Natwest complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Natwest

Is it free to make a Natwest complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Natwest contact details press the button below

View Natwest complaints contact details

About

Natwest is a company in the Insurance sector. Resolver can help guide you through every step of the process.

To help you get the best response from your Natwest complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Natwest complaint.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.