Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Admiral Car Insurance
You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of Admiral complaints. If your complaint is not resolved by Admiral, you can then package it up and send it to the Financial Ombudsman Service.
Frequently asked questions about Admiral
How do I make a Admiral complaint using Resolver?
If you want to make a complaint about Admiral using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Admiral case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Admiral, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Admiral, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Admiral complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Admiral contact details press the button belowView Admiral complaints contact details
Admiral Insurance is a car insurance specialist and a subsidiary of the Admiral Group, along with sister brands Bell Insurance, Diamond Insurance and elephant.co.uk.
Admiral originally focussed on offering car insurance cover for younger drivers living in urban areas - a group with high premiums. It also pioneered the MultiCar concept, which allows two or more cars or policyholders in the same household to be rolled into one insurance policy.