Dental insurance - Excess too high
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Unfortunately, when it comes to making a claim you have to pay the agreed excess you took at the time of purchasing the policy. If you have a query regarding your quotation excess then resolver recommends that you submit your concern in writing to your insurer's customer services department, and resolver can assist you in submitting, recording and reminding you when and who to escalate to. In the event that you think that your quotation excess was misleading and querying the customer services department of your insurer is ineffective then as a last resort you can contact the Ombudsman, which will act as a mediator in your case.
Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
You should know
- If you’re making a complaint about making an insurance claim rather than a mis-sold policy, check your documents to see who the “underwriter” is. You’ll need to make a complaint to that organisation.
If you cannot resolve your issue you cannot raise your case to the Ombudsman until 8 weeks after you have first raised your complaint with your supplier, or you have received a ‘letter of deadlock’ from the company stating that they cannot resolve the issue as you have asked. Your complaint must also not be older than 9 months. For an accurate decision by the Ombudsman you should provide a detailed file of your communications and supporting documentation. In addition make sure you explain what you want as an outcome as this will help assess your case.
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