If you are having problems with AXA and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.8/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by AXA.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,851,390 users had to say

Wow, what a help Resolver has been with my house insurance claim. I have now been paid out in full. Thanks all that helped with my claim.
John W via facebook
This company is brilliant. They take all the stress away when you are having a problem with travel insurance claims as I was. They will write letters and guide you to a successful outcome. Any problems that people are struggling with. Be it trouble with gas bills or phone bills, go to Resolver. Brilliant company. Big thank you, Linda
Linda D via facebook
They are brilliant. I put my complaint to Cunard after they had deducted 50%of my payment of £2472 for cancellation charge after I informed them I was unable to get insurance cover for a Southampton to New York cruise and back at the beginning of September.I was given no other options but after contacting Resolver Cunard phoned me with an apology and a refund of the 50% £1236.I'm so glad I got in touch with Resolver/
Valerie C via facebook
My car insurance company had increased the premium because I had a no fault claim, which was recovered from the third parties insurance, not mine. I sent a complaint via Resolver. A member of customer service staff from my insurance company phoned me, They reduced my premium and gave me £20 in vouchers!
Susan B via facebook
I used this to retrieve an unnecessarily high admin fee from a car insurance company when I had to cancel. Before using Resolver, I'd spoken to a manager at the company and written a letter myself. No answer. I then used this and within a week I'd had a phone call, a letter, and my money back.
Zoe H via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook
My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook

AXA provides

Using Resolver, you can submit an issue about 10 services offered by AXA. Your case will be sent to the correct person or team at AXA and escalated at the correct times, to the correct person, if required.

AXA Annuity Plans

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA Breakdown Cover

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA PPI (payment protection insurance)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

AXA Car Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of AXA complaints.

Start your complaint

AXA Home Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA Travel Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA Plevin (excessive PPI commission)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service (PPI Team).

Start your complaint

AXA Health Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

AXA Dental Insurance

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of AXA complaints. If your complaint is not resolved by AXA, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about AXA?

Raise it for free via Resolver

Helping you with AXA

How do I make a AXA complaint using Resolver?

If you want to make a complaint about AXA using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my AXA case file work?

Resolver allows you to keep a record of any email correspondence sent between you and AXA, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with AXA, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a AXA complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the AXA contact details press the button below

View AXA complaints contact details

About

To help you get the best response from your AXA complaint Resolver guides you through every step of the process.

To help you get the best response from your AXA complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your AXA complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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