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How do I make a Evri complaint using Resolver?
If you want to make a complaint about Evri using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.
How does my Evri case file work?
Resolver allows you to keep a record of any email correspondence sent between you and Evri, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Evri, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.
Is it free to make a Evri complaint via Resolver?
Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
To view the Evri contact details press the button belowView Evri complaints contact details
Evri is a courier and delivery company predominantly delivering parcels on behalf of retailers to consumers across the UK.
If you experience an issue with a package delivery or have a complaint, your initial port of call should be the retailer as they have a contract with myHermes rather than you. However, if you feel your issue should be raised with myHermes, you can raise your case via Resolver.