If you are having problems with Royal Mail and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

4.5/10

Resolver Score

Our users say this company is OK, but there's room to improve!

Are you a business?

Find out more

What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by Royal Mail.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Royal Mail provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,912,152 users had to say

Resolver helped me to sort out issues with a delivery company and a well known high street store, who despite having received my returned clothes were dragging their heels in returning my £1200. 2 months later and both issues were resolved to my satisfaction.
Chadina SK via facebook
Resolver gave me good initial advice and provided the framework which enabled me to bring my complaint against Royal Mail. It wasn't easy as they did not take my complaint seriously and kept on passing the buck but using Resolver i persisted and eventually my complaint got sorted. The special delivery service has improved and i like to think that with Resolver's help the situation has improved for everyone.
Ray T via trustpilot
The process was quick and easy to go through and I wouldn't hesitate to use them again with any dispute.
C. Edwards via trustpilot
I used RESOLVER and they resolved my problem within a week against the 5 or 6 weeks I was arguing with a retailer. Excellent and would definitely use again.
Mary K via facebook
I contacted resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook
I had been having problems with a courier company who had debited my bank account twice for one transaction. After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Thank you Resolver.
Mary F via email

Royal Mail provides

Using Resolver, you can submit an issue about 1 service offered by Royal Mail. Your case will be sent to the correct person or team at Royal Mail and escalated at the correct times, to the correct person, if required.

Royal Mail Royal Mail

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all five levels of Royal Mail complaints. If your complaint is not resolved by Royal Mail, you can then package it up and send it to the POSTRS.

Start your complaint

Want to start a complaint about Royal Mail?

Raise it for free via Resolver

Helping you with Royal Mail

How do I make a Royal Mail complaint using Resolver?

If you want to make a complaint about Royal Mail using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Royal Mail case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Royal Mail, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Royal Mail, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Royal Mail complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Royal Mail contact details press the button below

View Royal Mail complaints contact details

About

To help you get the best response from your Royal Mail complaint Resolver guides you through every step of the process.

To help you get the best response from your Royal Mail complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Royal Mail complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

We do use cookies, but only to provide you with a better experience.