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Iceland
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Iceland or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Iceland complaints

MAKE A COMPLAINT

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If you are having problems with Iceland and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by Iceland. Your case will be sent to the correct person or team at Iceland and escalated at the correct times, to the correct person, if required.

Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by Iceland or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Iceland High Street

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Iceland Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Iceland Online & Mail Order

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Helping you with Iceland

About

Iceland is a company in the Shops sector. resolver can help guide you through every step of the process.

To help you get the best response from your Iceland complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Iceland complaint.

Frequently Asked Questions about Iceland

How do I make a Iceland complaint using resolver?

If you want to make a complaint about Iceland in the Shops using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Iceland complaint. If you wish to continue with your complaint, we will help you create an email to send to Iceland. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my Iceland complaint?

resolver records all your details about your Iceland complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Iceland

Is it free to make a Iceland complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

Thanks to resolver, guess what, I actually got a call from Dorothy Perkins regarding my complaint. I wish all organisations were as helpful and professional as your company.
Maureen Linskey via email

@resolvercouk Brilliant, and a massive thank you. Just got £970 back for a flight delay from Egypt.
Matt Eyre via twitter

Dear Resolver Team, Thank you for your support with my complaint and I have to say that I am very impressed with what you are able to do, The matter has now been resolved and it is thanks to you.
Graham Forster via email

Contact Details

To view the Iceland contact details press the button below


View Iceland complaints Contact Details

Want to start a complaint about Iceland?

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MAKE A COMPLAINT

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How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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