If you are having problems with Iceland and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Iceland.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 833,321 users had to say

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Gordon Oakley via email
"I found it easy to use and i have got a response really quickly, I was nervous that it would be difficult so very relieved. "
Lisa de Freitas via email
"I saw this link on Martin Lewis moneysaver site and decided to have a look. It was easy to navigate and guided me through each stage. It didnt take long and within 24hrs of the email being sent I had received two phone calls and a satisfactory result from a mis sold bank product. Very happy, thanks resolver"
Michelle Nicol via facebook

Iceland provides

Using Resolver, you can submit an issue about 3 services offered by Iceland. Your case will be sent to the correct person or team at Iceland and escalated at the correct times, to the correct person, if required.

Iceland High Street

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Iceland Online & Mail Order

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Iceland Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Iceland complaints.

Start your complaint

Want to start a complaint about Iceland?

Raise it for free via Resolver

Helping you with Iceland

Frequently asked questions about Iceland

How do I make a Iceland complaint using Resolver?

If you want to make a complaint about Iceland in the Shops using Resolver, then the process could not be simpler. All you do answer a few simple questions as Resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Iceland complaint. If you wish to continue with your complaint, we will help you create an email to send to Iceland. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does Resolver keep records of my Iceland complaint?

Resolver records all your details about your Iceland complaint in a detailed case file. we also keep a record of any correspondence you send via Resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Iceland

Is it free to make a Iceland complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Iceland contact details press the button below

View Iceland complaints contact details

About

Iceland is a company in the Shops sector. Resolver can help guide you through every step of the process.

To help you get the best response from your Iceland complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Iceland complaint.

Working with ombudsmen

With Resolver you can send your case to all key ombudsmen including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Phonepay p lus The retail ombudsman 1

Resolver is a member of

Advice u k Trust mark C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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