Petrol stations - Put wrong fuel in car
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
There is no legislation that requires petrol pumps to be clearly marked and do it is your responsibility to ensure you place the right fuel into your vehicle. Because of the larger nozzle it is hard to fill a petrol car with diesel and so it is usually petrol placed into a diesel vehicle.
If this happens to you, you are not alone as it happens to lots of people each year. Inform the cashier and get help to push your vehicle to the edge of the forecourt. Do not start the engine and instead call a motor organisation such as the AA or RAC to come and attend who can pump out the fuel and prevent damage to your engine.You should know
- Petrol pumps are checked for accuracy when they are installed and serviced
- Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
- All pricing should be clearly displayed to you before your purchase
- If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver
We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.