If you are having problems with B&Q and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.7/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by B&Q.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,349,583 users had to say

Resolver is Fantastic, I did not know there was such excellent help out there for people who had a bad deal. After Resolver achieved compensation for me from B&Q. I told my Grandson to contact Resolver when the day after his Wedding Day, preparing to fly to New York for a few days then on to Aruba for their Honeymoon. American Airlines rang up and told him and his Bride their flight had been Cancelled. The only option they gave after they complained, was to fly to Ireland and pick up a flight from there, but when they got to Ireland, there was no flight to America! The cost mounted up they had to find a hotel for the night, they missed the Arctic Monkey concert they had booked and paid for in New York, they had now missed 2 days of their Honeymoon. But many many thanks to Resolver who took up their complaint they have now been Compensated. I can not praise Resolver enough for this Fantastic service, and can highly recommend them.
Betty Tyson via facebook
Excellent Service - during the past 6 months I have used Resolver. Well done and so easy to use.
John G via facebook
Used this team to resolve a problem I had with a retailer, very happy with the outcome, would recommend to others
Shirley B via facebook
Fantastic service, helped us get a refund on our PPI, cannot thank Resolver enough for their great website and easy to use templates to make the claim. Thank you so much.
Ian Melluish via facebook
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
Resolver got cracking on my case really quickly. The following day the retailer I had an issue with was in touch and just a few days later I received a full refund. It was much easier than I expected to set up a case with Resolver and you can add to it later. Highly recommend Resolver, brilliant company to have on your side
Mel F via facebook
Really good and easy to use service. Helped me with an old PPI complaint and made it easy to put the paperwork together. It’s free, easy to use and I would highly recommend it for anyone who is considering complaining about a service or product.
Martyn S via facebook
I've used resolver for a number of different claims and the total amount I received was around £7k. I wasn't even sure I'd had PPI on some of the accounts, so this was a trouble free and rapid way to find out. Thanks very much!
Cathy R via facebook
My wife and I have made 2 successful PPI claims through Resolver. Despite having no paperwork, it was drop dead easy to do and we got to keep ALL of the money! Recommended!
David C via facebook

B&Q provides

Using Resolver, you can submit an issue about 4 services offered by B&Q. Your case will be sent to the correct person or team at B&Q and escalated at the correct times, to the correct person, if required.

B&Q Stores

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of B&Q complaints.

Start your complaint

B&Q DIY.com

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all four levels of B&Q complaints. If your complaint is not resolved by B&Q, you can then package it up and send it to the Retail ADR.

Start your complaint

B&Q Homefit

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of B&Q complaints. If your complaint is not resolved by B&Q, you can then package it up and send it to the The Furniture Ombudsman.

Start your complaint

B&Q Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of B&Q complaints.

Start your complaint

Want to start a complaint about B&Q?

Raise it for free via Resolver

Helping you with B&Q

How do I make a B&Q complaint using Resolver?

If you want to make a complaint about B&Q using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my B&Q case file work?

Resolver allows you to keep a record of any email correspondence sent between you and B&Q, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with B&Q, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a B&Q complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the B&Q contact details press the button below

View B&Q complaints contact details

About

To help you get the best response from your B&Q complaint Resolver guides you through every step of the process.

To help you get the best response from your B&Q complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your B&Q complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved