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B&Q
B&Q provides: DIY.com Loyalty cards Stores
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by B&Q or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

B&Q complaints

MAKE A COMPLAINT

GET STARTED

If you are having problems with B&Q and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.

resolver is the smart way for you to complain

resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.

Using resolver, you can submit an issue about 3 services offered by B&Q. Your case will be sent to the correct person or team at B&Q and escalated at the correct times, to the correct person, if required.

B&Q provides: DIY.com Loyalty cards Stores
Please note:

Resolver is not affiliated to, linked with or otherwise endorsed by B&Q or any of the companies or organisations that you can raise an issue with via us.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

B&Q DIY.com

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all four levels of B&Q complaints. If your complaint is not resolved by B&Q, you can then package it up and send it to the The Furniture Ombudsman.

Start your complaint

B&Q Loyalty cards

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of B&Q complaints.

Start your complaint

B&Q Stores

You can use the resolver system to help you at every stage. You can use it to escalate your issue to all three levels of B&Q complaints.

Start your complaint

Helping you with B&Q

About

B&Q is a company in the Shops sector. resolver can help guide you through every step of the process.

To help you get the best response from your B&Q complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your B&Q complaint.

Frequently Asked Questions about B&Q

How do I make a B&Q complaint using resolver?

If you want to make a complaint about B&Q in the Shops using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the B&Q complaint. If you wish to continue with your complaint, we will help you create an email to send to B&Q. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.

How does resolver keep records of my B&Q complaint?

resolver records all your details about your B&Q complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond B&Q

Is it free to make a B&Q complaint via resolver?

Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Testimonials

Currys/PC World tried to fob me off when I was treated very shabbily with an order for a new cooker.I was messed about for over 10 days,then after a non-delivery tried to wriggle out of taking responsibility for it all.Thanks to Resolver I got some compensation out off them for the inconvenience of being 10 days without a cooker.Will turn to Resolver every time I want to take on the big boys>Thank you Resolver.
Barry Sherratt via facebook

Just got £9000 refund and compensation from wonga after using resolver :) fast free and painless
Garry Raptor Stewart via facebook

Just to say a big thankyou for sorting out our delay problem with Thomas cook we have recived vouchers to use on our next holiday it took no time at all friends who claimed indpendtley are still waiting so thanks again to the team
Janet Taylor via facebook

Contact Details

To view the B&Q contact details press the button below


View B&Q complaints Contact Details

Want to start a complaint about B&Q?

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MAKE A COMPLAINT

GET STARTED
How does resolver work?

Bespoke consumer guides

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

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Simple, flexible templates

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

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All complaint correspondence recorded

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – resolver does this for you automatically.

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What’s a case file?

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with resolver.

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What are your next steps?

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

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