If you are having problems with Adams and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.
resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.
Using resolver, you can submit an issue about 1 service offered by Adams. Your case will be sent to the correct person or team at Adams and escalated at the correct times, to the correct person, if required.
Resolver is not affiliated to, linked with or otherwise endorsed by Adams or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
You can use the resolver system to help you at every stage.
You can use it to escalate your issue to all
of Adams complaints.
Start your complaint
|Both Currys and PC World are part of the Dixons Retail Group and sell electrical goods and computers. The Dixons name no longer exists as a high-street electrical goods retailer (its stores have been rebranded as Currys branches since 2006), but the group has owned Currys since 1984, and PC World since 1993. Many Currys and PC World stores are now dual-branded as Currys PC World, a process that began in 2009.|
If you want to make a complaint about Adams in the Shops using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Adams complaint. If you wish to continue with your complaint, we will help you create an email to send to Adams. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
resolver records all your details about your Adams complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Adams
Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Thank you for your help my case as been resolved within 24 hours and £795 in my account already!!
Elsa Holdsworth via email
I read about resolver in the Observer and thought I would try, it really helped - had a problem with BT resolver solved it in less than a week, much appreciated!
Beckie Herbert via facebook
The resolver App and Webpage has enabled me to keep a record of emails and responses in one location. Yes, I could have opened a folder in my inbox, but when I escalated the problem through Resolver my email went to the Customer Services Manager instead of just a representative. This provided a single point of contact rather than the 7 reps who had up to that point dealt with the enquiry.
If it had needed to go higher Resolver would have sent me a email reminder and also emailed it to the higher level.
I was originally offered a gift voucher, approx 20% of the order value, due to the problems that had occurred, which was not accepted and the final result was a refund of over 75% of the original purchase price as they continued to make errors with the order.
Thanks MSE and Resolver, a very useful tool and one that I hopefully won't need again……..
Silamen via email