If you are having problems with Ocado and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Ocado.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,440,380 users had to say

A big thank you to all at Resolver for helping me in dealing with a complaint I had with LCCC for HMRCTS. It was dealt with very quickly and was completed to a very satisfying conclusion. I would certainly recommend your service to anyone. Thank you all so much once again.
Margaret via facebook
Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email
Thank you for this service without it I would not have received £335 Thank you again.
Nicole Oxford via email

Ocado provides

Using Resolver, you can submit an issue about 2 services offered by Ocado. Your case will be sent to the correct person or team at Ocado and escalated at the correct times, to the correct person, if required.

Ocado Home Food Delivery

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ocado complaints.

Start your complaint

Ocado Loyalty cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of Ocado complaints.

Start your complaint

Want to start a complaint about Ocado?

Raise it for free via Resolver

Helping you with Ocado

Frequently asked questions about Ocado

How do I make a Ocado complaint using Resolver?

If you want to make a complaint about Ocado using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Ocado case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Ocado, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Ocado, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Ocado complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Ocado contact details press the button below

View Ocado complaints contact details

About

To help you get the best response from your Ocado complaint Resolver guides you through every step of the process.

To help you get the best response from your Ocado complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Ocado complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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