If you are having problems with UK Mail and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by UK Mail.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
UK Mail provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 1,790,891 users had to say

I had real problems resolving a missing parcel, using UKMail/Ipostparcels. Impossible to ring them or get in touch unless using Twitter and even then they did not help. Came across Resolver after a google search and found their online tools and procedures easy to negotiate with. I had a prompt response from UKMail within the hour of joining Resolver. I would defo recommend them and use again. Thank you Resolver. Update 16/1/17 - UKmail have also refunded me the cost of the service so thank you again Resolver!
Vanessa Freeman via facebook
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook


I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook
Resolver helped me to sort out issues with a delivery company and a well known high street store, who despite having received my returned clothes were dragging their heels in returning my £1200. 2 months later and both issues were resolved to my satisfaction.
Chadina SK via facebook
I had been having problems with a courier company who had debited my bank account twice for one transaction. After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Thank you Resolver.
Mary F via email



I had a complaint with IKEA over the furniture broke when I used it, they refused to replace the product, I was recommended resolver by a friend and now IKEA are sending me a replacement, I am chuffed that I found resolver, and recommend to my friends.
Mark Hodgson via email
resolver was really helpful, I have used your service three times now and I wanted to say thank you, a great service, simple and easy, recommending it to my friends, keep up the good work
Neil Harrison via email
I found it easy to use and i have got a response really quickly, I was nervous that it would be difficult so very relieved.
Lisa de Freitas via email

UK Mail provides

Using Resolver, you can submit an issue about 2 services offered by UK Mail. Your case will be sent to the correct person or team at UK Mail and escalated at the correct times, to the correct person, if required.

UK Mail ukmail.com

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of UK Mail complaints.

Start your complaint

UK Mail Parcel

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of UK Mail complaints.

Start your complaint

Want to start a complaint about UK Mail?

Raise it for free via Resolver

Frequently asked questions about UK Mail

How do I make a UK Mail complaint using Resolver?

If you want to make a complaint about UK Mail using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my UK Mail case file work?

Resolver allows you to keep a record of any email correspondence sent between you and UK Mail, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with UK Mail, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a UK Mail complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the UK Mail contact details press the button below

View UK Mail complaints contact details

About

To help you get the best response from your UK Mail complaint Resolver guides you through every step of the process.

To help you get the best response from your UK Mail complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your UK Mail complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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