SimplyBe complaints

If you are having problems with SimplyBe and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by SimplyBe.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

SimplyBe provides:

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,633,043 users had to say

Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook

Wow! Thank you so much. I emailed an online retailer for a refund for headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Rich G via facebook

Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook

This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook

I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook

If anyone else feels they are bashing their heads against a brick wall and are powerless then I can't recommend Resolver highly enough. Thank you Resolver!
Rachel N via facebook

After significant delays to obtain my purchase (5 - 6 months) without receiving answers I needed help. Resolver was recommended to me and I am very glad to confirm that the team were brilliant. A solution was identified and has been made. Thank you so much to the Resolver team.
Col K via facebook

Brilliant service. Spent £130 on a pair of trainers that were 'lost in the warehouse' for almost a month. Customer service ranged from no response to blatant fobbing me off. Without Resolver, I would still be £130 out of pocket and barefoot!! Highly recommended
Rosie T via facebook

The retailer ignored our telephone calls, emails, even recorded delivery letters. We contacted Resolver and the matter was sorted within a couple of days. Clearly these companies do not like Resolver becoming involved! Excellent people to deal with.
A N via email

SimplyBe provides

Using Resolver, you can submit an issue about 5 services offered by SimplyBe. Your case will be sent to the correct person or team at SimplyBe and escalated at the correct times, to the correct person, if required.

SimplyBe Buy Now Pay Later

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of SimplyBe complaints. If your complaint is not resolved by SimplyBe, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

SimplyBe PPI Checker

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all one level of SimplyBe complaints.

Start your complaint

SimplyBe Mis-sold PPI

Start your complaint

SimplyBe Plevin (excessive PPI commission)

Start your complaint

SimplyBe Online Shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of SimplyBe complaints. If your complaint is not resolved by SimplyBe, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

Want to start a complaint about SimplyBe?

Raise it for free via Resolver

Start your complaint

Helping you with SimplyBe

How do I make a SimplyBe complaint using Resolver?

If you want to make a complaint about SimplyBe using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my SimplyBe case file work?

Resolver allows you to keep a record of any email correspondence sent between you and SimplyBe, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with SimplyBe, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a SimplyBe complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the SimplyBe contact details press the button below

View SimplyBe complaints contact details

About

To help you get the best response from your SimplyBe complaint Resolver guides you through every step of the process.

To help you get the best response from your SimplyBe complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your SimplyBe complaint.

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Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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