Postal delivery/counter services/check & send - Post damaged

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

If you find that your item has been damaged in the post, you could be due compensation!

The amount of compensation you can get depends on the item you were sending and the evidence you can provide.

Item has no monetary value

6 x 1st class letter stamps 

Item has monetary value (with basic evidence only)

6 x 1st class letter stamps 

Item has monetary value (with additional evidence)


Postage refund, plus compensation based on the cost of the item when you bought it. This compensation is capped at whichever is lower of the market value of the item and £20 (£50 for Royal Mail Signed For™).

For items sent via Royal Mail Special Delivery Guaranteed by 1pm, you’re due a fee refund and compensation based on the value of the item (capped at the maximum level of compensation purchased).

We have 5,042 pages of rights advice for you covering 7,451 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with Post damaged

Resolver covers the issue Post Damaged for 4 companies and organisations:

a  b   c   d   e   f   g   h   i  j   k   l   m   n   o   p  q   r   s   t  u   v   w   x   y   z