Postal delivery/counter services/check & send - Post damaged

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If you find that your item has been damaged in the post, you could be due compensation!

The amount of compensation you can get depends on the item you were sending and the evidence you can provide.

Item has no monetary value

6 x 1st class letter stamps 

Item has monetary value (with basic evidence only)

6 x 1st class letter stamps 

Item has monetary value (with additional evidence)


Postage refund, plus compensation based on the cost of the item when you bought it. This compensation is capped at whichever is lower of the market value of the item and £20 (£50 for Royal Mail Signed For™).

For items sent via Royal Mail Special Delivery Guaranteed by 1pm, you’re due a fee refund and compensation based on the value of the item (capped at the maximum level of compensation purchased).

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Helping you with Post damaged

Resolver covers the issue Post Damaged for 4 companies and organisations:

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