Petrol stations - Damage to vehicle

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Car washes will usually have strong warnings about potential damage to your vehicle this often include warnings of how you need to prepare your vehicle before using the car wash. It is normal for them to exclude themselves from liability where there is damage to your vehicle.

There is a duty of care for them to wash your cars with care and skill. As long as you have followed the instructions correctly then they will have breached their legal duty if the machine has malfunctioned.  

If this is the case they will be responsible for any damage to your vehicle. 

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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