If you are having problems with ASOS and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
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6.0/10

Resolver Score

Our users say it's really easy to get things sorted with this company.

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by ASOS.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,914,799 users had to say

I think you have a great site. Late last night I received an email from ASOS and they are sending me a refund along with a discount voucher for all my troubles.
Martine Gayer via email
Resolver is fantastic - I got tired of trying to contact an online retailer regarding a refund that they would not issue, so I raised a case with Resolver and in less than 24 hours they had processed my refund. Amazing service. Thank you.
M Griffiths via email
EXCELLENT RESULTS! I'd experienced tremendous problems in complaining to an online fashion retailer. Their 'customer complaint procedure' (sic) prevented me from getting a response. So I took my complaint through RESOLVER - and within 24 hours the retailer responded to me, and sorted out the problem. A first class result chaps! - Thank you
David A via trustpilot
EXCELLENT RESULTS! I took my complaint through RESOLVER - and within 24 hours the ASOS team responded to me, and sorted out the problem. A first class result chaps! - Thank you.
D Angove via trustpilot
Wow! Thank you so much. I emailed a retailer for a refund on headphones that were never delivered, over 20 times, yet had no joy. As soon as Resolver got involved I got my refund within hours.
Richy G via facebook
Fantastic service ! Sorted out my refund through an online retailer within hours. Thanks x
Adele V via facebook
This is a free service to help consumers obtain a financial settlement of an outstanding matter. Rather than go to the Small Claims Court or Trading Standards you can often resolve matters with the help of Resolver. Even the mention of the name to a company you are trying to deal with will often produce sudden and welcome results. I have used Resolver to obtain a refund from a mail order company after I returned defective goods.
Adrian V via facebook
I am absolutely blown away by Resolver. Recommended by Martin Lewis and after being tormented by an untold amount of emails back and forth to a deals site trying to prove I hadn't received my laptop, for more than 2 weeks, Resolver resolved it! All it took was 1 letter from Resolver and all was sorted within 2 hours and a reluctant refund back on my card offered. No messing about. Couldn't be happier. Thank you so much Resolver
Karen Sheridan via facebook
If anyone else feels they are bashing their heads against a brick wall and are powerless then I can't recommend Resolver highly enough. Thank you Resolver!
Rachel N via facebook

ASOS provides

Using Resolver, you can submit an issue about 3 services offered by ASOS. Your case will be sent to the correct person or team at ASOS and escalated at the correct times, to the correct person, if required.

ASOS Online shopping

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASOS complaints. If your complaint is not resolved by ASOS, you can then package it up and send it to the Retail ADR.

Start your complaint

ASOS Pay Later (with Klarna)

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of ASOS complaints. If your complaint is not resolved by ASOS, you can then package it up and send it to the Financial Ombudsman Service.

Start your complaint

ASOS Gift vouchers

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all three levels of ASOS complaints. If your complaint is not resolved by ASOS, you can then package it up and send it to the Retail ADR.

Start your complaint

Want to start a complaint about ASOS?

Raise it for free via Resolver

Helping you with ASOS

How do I make a ASOS complaint using Resolver?

If you want to make a complaint about ASOS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my ASOS case file work?

Resolver allows you to keep a record of any email correspondence sent between you and ASOS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with ASOS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a ASOS complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the ASOS contact details press the button below

View ASOS complaints contact details

About

To help you get the best response from your ASOS complaint Resolver guides you through every step of the process.

To help you get the best response from your ASOS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your ASOS complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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