Petrol stations - Running up a penny

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This is where the price increases by a penny when the fuel nozzle is replaced back onto the fuel pump.  As fuel passes through the pump a pulser rotates and this passes the information to the pumps processor which registers the volume delivered and the price is calculated by the computer.  When fuel prices are high it only takes a little movement for the pump to register that increase.

The UK law says any error with a pump must be less than 2 pence.

Before a pump can be put into use in the UK, it must be granted a Certificate of Approval issued by the National Weights and Measures Laboratory. Part of the Laboratory’s approval process is that they must be satisfied with the method of price computation.

You should know
  • Petrol pumps are checked for accuracy when they are installed and serviced
  • Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
  • All pricing should be clearly displayed to you before your purchase 
  • If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver

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