Petrol stations - Running up a penny
Who is your issue with?
Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
This is where the price increases by a penny when the fuel nozzle is replaced back onto the fuel pump. As fuel passes through the pump a pulser rotates and this passes the information to the pumps processor which registers the volume delivered and the price is calculated by the computer. When fuel prices are high it only takes a little movement for the pump to register that increase.
The UK law says any error with a pump must be less than 2 pence.
Before a pump can be put into use in the UK, it must be granted a Certificate of Approval issued by the National Weights and Measures Laboratory. Part of the Laboratory’s approval process is that they must be satisfied with the method of price computation.You should know
- Petrol pumps are checked for accuracy when they are installed and serviced
- Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
- All pricing should be clearly displayed to you before your purchase
- If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver
We have 5,130 pages of rights advice for you covering 7,026 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.