If you are having problems with Very.co.uk and would like to either find out your rights, who to contact or make a complaint then use resolver to make the process simpler. Click 'Get Started' on the right hand side of this page to make a complaint.
resolver is a totally free tool that connects British consumers directly to the people that can resolve their complaint. Phone using our iPhone or Android apps and you can even record what they say to you.
Using resolver, you can submit an issue about 1 service offered by Very.co.uk. Your case will be sent to the correct person or team at Very.co.uk and escalated at the correct times, to the correct person, if required.
Resolver is not affiliated to, linked with or otherwise endorsed by Very.co.uk or any of the companies or organisations that you can raise an issue with via us.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
You can use the resolver system to help you at every stage.
You can use it to escalate your issue to all
of Very.co.uk complaints.
Start your complaint
Very.co.uk is a company in the Shops sector. resolver can help guide you through every step of the process.
To help you get the best response from your Very.co.uk complaint, resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.
In addition, resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Very.co.uk complaint.
If you want to make a complaint about Very.co.uk in the Shops using resolver, then the process could not be simpler. All you do answer a few simple questions as resolver finds out precisely what sort of complaint you wish to make. We will then offer you our initial advice on how to proceed with the Very.co.uk complaint. If you wish to continue with your complaint, we will help you create an email to send to Very.co.uk. This will detail your issues and spell out how you would like your complaint to be resolved. Alternatively, you can make your complaint by phone.
resolver records all your details about your Very.co.uk complaint in a detailed case file. we also keep a record of any correspondence you send via resolver and any phone calls you make using our app. We will also keep everything together in your case file, and will help you to package it up if you decide to escalate your complaint beyond Very.co.uk
Absolutely. Making any complaint via resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).
Within hours you helped with an issue we had with carphone warehouse ...within 14 days it has been sorted ...Thank you
Jo Richardson Bowen via facebook
I order a curry through Just Eat with my local takeaway, but the Prawn Pathia was not delivered. I raised the issue through resolver and within 2 days I have a refund and a gesture of goodwill. Very impressed with the resolver service, 5 stars!
Michael Schnuppe via email
Just want to say a huge thank you to all at resolver; I had been waiting months for a company to escalate my complaint to the level of the office of the CEO (at Talk Talk) and had been continually fobbed off. When I used the incredibly simple resolver tools and method, my case was responded to (from the office of the CEO) in 2 days! After a few weeks and more than a few email exchanges, I have accepted what I think is a decent offer of compensation. Thanks again.....resolver is easy to use, non-judgemental, fair to all parties, and it does exactly what it says..........what a paradox; if all companies had the ethics and understanding of resolver, there would be no need for resolver.
Mike Smith via email