Rental - Late/non return

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If you do not comply with the terms of the agreement, do something with the goods which you should not or do not give the goods back when the rental is finished, the trader may be entitled to repossess them. If you return the goods late, you may be liable to pay penalty charges. If the goods are damaged, you may forfeit your security deposit to cover the cost of repair or replacement. If the trader's losses are greater than the security deposit you have paid, the trader may take action against you to recover the additional costs.

You should know
  • You can expect rented goods to be as described, of satisfactory quality and fit for purpose.
  • Safety legislation entitles you to expect that rented goods are safe.
  • The terms of the contract to be fair, clear and not restrict a consumer's rights.
  • When you rent goods you have a duty to take reasonable care of them.
  • The advice in this section does not cover Hire Purchase - where you have the option to purchase the goods at the end of the hire term.

The Supply of Goods and Services Act 1982 sets out your rights when renting goods, which are that the goods supplied for rent must be

  • of satisfactory quality
  • fit for their intended purpose
  • as described

If the rental of goods breach your rights then you are entitled to redress which can be repair or replacement of the goods or even full or partial refund if the rental is cancelled or altered.

You may also be entitled to claim consequential damages (losses you incur as a direct result of the trader hiring faulty goods out to you). You are also entitled to expect that any advertising and labelling, about the specific characteristics of the hired goods are not misleading.

The Unfair Terms in Consumer Contracts Regulations 1999 require state that terms in your agreement are fair and clear.

CONSUMER PROTECTION ACT 1987 AND GENERAL PRODUCT SAFETY REGULATIONS 2005
place duties on traders to supply goods which are safe. If a product has a defect, which causes death, personal injury or damage to property (over £275) then the trader is liable.

If you believe that goods you have bought or used are unsafe, report it to the Citizens Advice consumer service, for referral to trading standards. Trading standards enforces the laws which prevent the supply of unsafe goods.

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Helping you with Late/non return

Resolver covers the issue Late/Non Return for 8 companies and organisations: