Rental - Late/non return
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
If you do not comply with the terms of the agreement, do something with the goods which you should not or do not give the goods back when the rental is finished, the trader may be entitled to repossess them. If you return the goods late, you may be liable to pay penalty charges. If the goods are damaged, you may forfeit your security deposit to cover the cost of repair or replacement. If the trader's losses are greater than the security deposit you have paid, the trader may take action against you to recover the additional costs.You should know
- You can expect rented goods to be as described, of satisfactory quality and fit for purpose.
- Safety legislation entitles you to expect that rented goods are safe.
- The terms of the contract to be fair, clear and not restrict a consumer's rights.
- When you rent goods you have a duty to take reasonable care of them.
- The advice in this section does not cover Hire Purchase - where you have the option to purchase the goods at the end of the hire term.
The Supply of Goods and Services Act 1982 sets out your rights when renting goods, which are that the goods supplied for rent must be
- of satisfactory quality
- fit for their intended purpose
- as described
If the rental of goods breach your rights then you are entitled to redress which can be repair or replacement of the goods or even full or partial refund if the rental is cancelled or altered.
You may also be entitled to claim consequential damages (losses you incur as a direct result of the trader hiring faulty goods out to you). You are also entitled to expect that any advertising and labelling, about the specific characteristics of the hired goods are not misleading.
The Unfair Terms in Consumer Contracts Regulations 1999 require state that terms in your agreement are fair and clear.
CONSUMER PROTECTION ACT 1987 AND GENERAL PRODUCT SAFETY REGULATIONS 2005
place duties on traders to supply goods which are safe. If a product has a defect, which causes death, personal injury or damage to property (over £275) then the trader is liable.
If you believe that goods you have bought or used are unsafe, report it to the Citizens Advice consumer service, for referral to trading standards. Trading standards enforces the laws which prevent the supply of unsafe goods.
Find the best rights for you
We have 4,034 pages of rights advice for you covering 7,056 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.