If you are having problems with HSS and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.
Amber

3.1/10

Resolver Score

Our users say this company is OK, but there's room to improve!

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What is this?

Resolver Score is our way of telling you how easy it is to resolve an issue with a company.

What does a high score mean?

  • the company replies to our users promptly
  • our users are happy with the outcomes of their cases
  • our users would happily recommend the company to a friend

What is Resolver Score?

Resolver is not affiliated to, linked with or otherwise endorsed by HSS.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
HSS provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 3,347,261 users had to say

The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook
Resolver helped me to sort out issues with a delivery company and a well known high street store, who despite having received my returned clothes were dragging their heels in returning my £1200. 2 months later and both issues were resolved to my satisfaction.
Chadina SK via facebook
I had been having problems with a courier company who had debited my bank account twice for one transaction. After a month of emails backwards and forwards, and that company hoping I would give up and go away, in desperation I contacted Resolver. I was amazed that within five days of my contacting them, the money was reimbursed! Thank you Resolver.
Mary F via email
Great outcome in response to retailer whose customer care leaves a lot to be desired! Would definitely recommend Resolver.
Rose S via facebook
Just wanted to let you know that I have been refunded by Easylife and that you are an amazing help to all of us who are being browbeaten by the big companies. Thank you all so much and I will certainly recommend you to all who are in need of help.
Sonia M via email
I normally wouldn't be bothered to write reviews but this time I felt I HAD TO find some place to give this platform a big thumb up. I found Resolver accidentally while searching for legal services online and decided to give it a go before spending a fortune on law firms. I received initial reply from Furniture Village literally the next day and agreed on an exchange the day after. I've now received my new mattress with price difference fully refunded. And throughout the entire process, Resolver didn't ask me for a penny. Definitely recommended.
Xun S via trustpilot
I was pleasantly surprised with this great company - they helped me get a full refund from Harveys furniture - i had been battling with Harveys for non delivery of furniture that i had ordered and waited one year for - but Resolver was amazing - i got a full refund and an apology. So thank you so much Resolver - your help has been greatly appreciated. I cannot recommend you highly enough for your help and assistance.
Christy T via facebook

HSS provides

Using Resolver, you can submit an issue about 1 service offered by HSS. Your case will be sent to the correct person or team at HSS and escalated at the correct times, to the correct person, if required.

HSS Tool Rental

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of HSS complaints.

Start your complaint

Want to start a complaint about HSS?

Raise it for free via Resolver

Helping you with HSS

How do I make a HSS complaint using Resolver?

If you want to make a complaint about HSS using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my HSS case file work?

Resolver allows you to keep a record of any email correspondence sent between you and HSS, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with HSS, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a HSS complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the HSS contact details press the button below

View HSS complaints contact details

About

To help you get the best response from your HSS complaint Resolver guides you through every step of the process.

To help you get the best response from your HSS complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your HSS complaint.

Related Companies

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved