Petrol stations - Price incorrect
Know your rights
Get your voice heard
Few petrol stations would actually go out of their way to mislead customers in terms of pricing. They must display correct prices, inclusive of VAT, either on or near the item, in a way that makes it clear to the customer.
If the petrol station makes a genuine mistake and you find that the car wash is more expensive when you come to pay, the shop will not be obliged to sell at a lower price. If you do experience this, you can always change your mind about the purchase when you come to pay, but don’t expect to pay less!You should know
- Petrol pumps are checked for accuracy when they are installed and serviced
- Trading Standards will also check the accuracy of pumps. If you experience issues, you should report the issue to your local Trading Standards. You can do this via resolver
- All pricing should be clearly displayed to you before your purchase
- If you experience any problems, raise them while you are still at the petrol station and take down the name of the person that you spoke with. If your problem is not resolved at the station, you can raise a complaint via resolver
We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.