If you are having problems with Vue Cinemas and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

Resolver is not affiliated to, linked with or otherwise endorsed by Vue Cinemas.
We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.
Vue Cinemas provides:

How does Resolver work?

Free forever

Resolver is free. No adverts, no hidden costs. Just raise a case and leave feedback after. Simple!

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Here's what some of our 2,803,172 users had to say

Sorted my issue with Vue Cinema...excellent service.
Michela G via facebook
Used twice. Resolver sends emails letting you know about your case status/response from company. Issue was dealt fairly and quickly. Was surprised that I even got a response. Glad the company had a look and Resolver pushes the feedback to a company, they do try. This was my experience with a coach refund request. And cinema refund/exchange request. Thank you.
Nido via trustpilot
I used Resolver when I had poor Red Letter Day experience. I raised the issue on Tuesday evening and the complaint was 'resolved' by Thursday afternoon. Can't fault that service. Thank you very much for not letting the problem drag on.
Jan C via facebook
I highly recommend this service. I had been trying to communicate reasonably with my gym explaining that it was not as it was sold on the brochure. Dirty, overcrowded, always broken in parts. I kept getting met by the gate keeper who kept flat batting me away, but using Resolver reached a central office which over ruled my gym manager. The last two and a half months of my twelve month contract cancelled with immediate effect.
James via trustpilot
I am very grateful for the help Resolver gave me. They were friendly and helpful, without their help I probably would never have got my 1200 euros winnings from Betcruise.
Knut N via trustpilot
I waited 91 days for a problem with a gambling company. With the help of Resolver the matter was solved in 2 days. Fantastic service and fully recommended
Ahmad A via trustpilot
The delivery driver lied about the circumstances of the delivery to me. When I said I could send them photographic proof of the lies they would not listen. Resolver forwarded my proof to the couriers and they accepted responsibility. It's a shame we need services like Resolver but boy do we need them.
Simon P via facebook
I contacted Resolver when a courier company had lost my parcel and failed to compensate me for my loss even when I had taken out their insurance. The issue went on for two months until I contacted Resolver and then within days the company offered me full payment for my lost parcel.
Thomas B via facebook
I had a refund from a delivery company after Resolver got involved ...So i am very happy to recommend them. They are definitely worth a try if you are stuck and getting nowhere with your claim..
Ken S via facebook

Vue Cinemas provides

Using Resolver, you can submit an issue about 2 services offered by Vue Cinemas. Your case will be sent to the correct person or team at Vue Cinemas and escalated at the correct times, to the correct person, if required.

Vue Cinemas Cinemas

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Vue Cinemas complaints.

Start your complaint

Vue Cinemas Gift cards

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Vue Cinemas complaints.

Start your complaint

Want to start a complaint about Vue Cinemas?

Raise it for free via Resolver

Helping you with Vue Cinemas

How do I make a Vue Cinemas complaint using Resolver?

If you want to make a complaint about Vue Cinemas using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Vue Cinemas case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Vue Cinemas, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Vue Cinemas, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Vue Cinemas complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Vue Cinemas contact details press the button below

View Vue Cinemas complaints contact details

About

To help you get the best response from your Vue Cinemas complaint Resolver guides you through every step of the process.

To help you get the best response from your Vue Cinemas complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Vue Cinemas complaint.

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

Furniture ombudsman Ombudsman services Financial ombudsman service C e d r Gambling commission Consumer dispute resolution ltd logo Transport focus logo

Resolver is a member of

Advice u k Justice C t s i Ombudsman association Trading standard approved

Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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