Gym & health clubs - Unresponsive staff
Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.
Know your rights
There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.
Get your voice heard
You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
Based on resolver’s experience to date, if you have encountered unresponsive or unhelpful staff in a gym, you should firstly ask to speak to their supervisor or manager and ask them to address your concerns. If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and take a note of the offending member of staff’s name, as well as the manager’s. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you vouchers, or even just an apology.
It can be very frustrating to be treated badly by unresponsive gym employees. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.
We have 5,115 pages of rights advice for you covering 10,873 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.