Lounge Club complaints

If you are having problems with Lounge Club and would like to either find out your rights, who to contact or make a complaint then use Resolver to make the process simpler.

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Resolver is not affiliated to, linked with or otherwise endorsed by Lounge Club.

We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone.

Lounge Club provides:

Gym & Health clubs

How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.

Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

Here's what some of our 2,699,597 users had to say

I highly recommend this service. I had been trying to communicate reasonably with my gym explaining that it was not as it was sold on the brochure. Dirty, overcrowded, always broken in parts. I kept getting met by the gate keeper who kept flat batting me away, but using Resolver reached a central office which over ruled my gym manager. The last two and a half months of my twelve month contract cancelled with immediate effect.
James via trustpilot

I used Resolver when I had poor Red Letter Day experience. I raised the issue on Tuesday evening and the complaint was 'resolved' by Thursday afternoon. Can't fault that service. Thank you very much for not letting the problem drag on.
Jan C via facebook

Used twice. Resolver sends emails letting you know about your case status/response from company. Issue was dealt fairly and quickly. Was surprised that I even got a response. Glad the company had a look and Resolver pushes the feedback to a company, they do try. This was my experience with a coach refund request. And cinema refund/exchange request. Thank you.
Nido via trustpilot

I am very grateful for the help Resolver gave me. They were friendly and helpful, without their help I probably would never have got my 1200 euros winnings from Betcruise.
Knut N via trustpilot

I waited 91 days for a problem with a gambling company. With the help of Resolver the matter was solved in 2 days. Fantastic service and fully recommended
Ahmad A via trustpilot

I can't thank resolver enough. Twice I have had calls from Chief Executives offices to resolve issues. It would never been escalated so quickly without resolver. I recommend them to anyone who mentions complaining!! Big thanks!
Kim Hicks via facebook

Hammersmith & Fulham took seven weeks to investigate and respond to Marcus’ complaint but found in his favour and cancelled the parking ticket. Marcus said: “This was really stressful and I am not sure why I even got the ticket, but, I am glad the right thing has been done!”
Marcus via email

Outstanding!
Fiona Price via facebook

An excellent service run by professional people
Dave Duncan via facebook

Lounge Club provides

Using Resolver, you can submit an issue about 1 service offered by Lounge Club. Your case will be sent to the correct person or team at Lounge Club and escalated at the correct times, to the correct person, if required.

Lounge Club Gym & Health clubs

You can use the Resolver system to help you at every stage. You can use it to escalate your issue to all two levels of Lounge Club complaints. If your complaint is not resolved by Lounge Club, you can then package it up and send it to the Retail ADR.

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Helping you with Lounge Club

How do I make a Lounge Club complaint using Resolver?

If you want to make a complaint about Lounge Club using Resolver, then the process could not be simpler. Read and understand your consumer rights then answer a few simple questions to help Resolver prepare your email (which you can review and edit) that clarifies the issue, and gets the best from your complaint. You will be given the option to make your complaint by phone via our mobile app.

How does my Lounge Club case file work?

Resolver allows you to keep a record of any email correspondence sent between you and Lounge Club, as well any phone calls made via our mobile app. You can make private notes about your case as well as set yourself reminders. Furthermore, Resolver sends you notifications when it's time to escalate your case to help keep things on track. If you cannot resolve your complaint with Lounge Club, Resolver enables you to escalate it to the relevant regulatory body – the contents of your case file is sent as supporting evidence.

Is it free to make a Lounge Club complaint via Resolver?

Absolutely. Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call).

Contact details

To view the Lounge Club contact details press the button below

View Lounge Club complaints contact details

About

To help you get the best response from your Lounge Club complaint Resolver guides you through every step of the process.

To help you get the best response from your Lounge Club complaint, Resolver can put you in touch directly with the best person or department you need to speak to. We will also advise you how to word your complaint in order to get a swift resolution to your issue.

In addition, Resolver will help you record all calls and correspondence you make via our app and website. Plus, we will help you gather all your information into a case file should you wish to escalate your Lounge Club complaint.

Related Companies

Oxford One

Working with

With Resolver you can send your case to key ombudsmen and regulators including:

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Resolver promises

We will never share your personal data with anyone without your permission - your case will go to the firm you’re complaining about and, if appropriate, to an ombudsman.

If you find something wrong with a company or our processes, tell us and we will put it right.

You can raise a complaint against Resolver via Resolver itself.

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