Online dating - Overcharged
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The Consumer Rights Act 2015 says that any costs and charges should be made to clear to you before you pay. If a service ends up costing you an unexpectedly high amount, you should use Resolver to contact the service provider – you may be due some cash back!
You should note that if the original price was only an estimate, the price you pay is allowed to vary.
Additionally, a service provider is allowed to ask you for extra costs if they discover an unexpected issue that they couldn’t have reasonably known about when they quoted you a price (like when a builder finds asbestos in your house while renovating it – although this probably won't be relevant when it comes to online dating).
We have 5,130 pages of rights advice for you covering 7,026 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.