Online dating - Overcharged

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Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

Lets you record all your communications

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Lets you know when to escalate your complaint

If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.

The Consumer Rights Act 2015 says that any costs and charges should be made to clear to you before you pay. If a service ends up costing you an unexpectedly high amount, you should use Resolver to contact the service provider – you may be due some cash back!

You should note that if the original price was only an estimate, the price you pay is allowed to vary.

Additionally, a service provider is allowed to ask you for extra costs if they discover an unexpected issue that they couldn’t have reasonably known about when they quoted you a price (like when a builder finds asbestos in your house while renovating it – although this probably won't be relevant when it comes to online dating).

We have 5,022 pages of rights advice for you covering 7,446 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

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Helping you with Overcharged

Resolver covers the issue Overcharged for 2 companies and organisations:

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