Video streaming - No confirmation of my order

How does Resolver work?

Free forever

Resolver is free. Just raise a case and leave feedback after. Simple! We’ve helped millions of people find a resolution. Get started now and let’s get this sorted.

Know your rights

There’s no jargon in our rights guides. Instead, they’re full of the info you need to get things sorted. We’ll always be on hand with guidance and support to help you get the results you’re looking for.

Get your voice heard

You can be certain that you’re talking to the right person at the right time. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.

Based on resolver’s experience to date, when you pay for a service online you will receive an order confirmation by email almost as soon as you have made the payment and therefore entered into a contract with the trader. The Distance Selling Regulations state that traders must acknowledge your order within a reasonable time or they may be seen to be committing an offence.

If you don’t receive confirmation of your order within a reasonable time, resolver recommends that you write to the trader for an explanation and resolver can assist you in submitting, recording and reminding you when and who to escalate to.

It can be worrying when you purchase services online and don’t receive confirmation of your order, especially once you’ve paid. Resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.

We have 5,115 pages of rights advice for you covering 10,878 companies and organisations across 16 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.

Start by telling us the name of the company or organisation you have an issue with.

Who do you have an issue with?

Raise it for free via Resolver

Helping you with No confirmation of my order

Resolver covers the issue No Confirmation Of My Order for 5 companies and organisations:

a  b   c  d   e   f   g   h  i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z