Gym & health clubs - Reception not manned
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Explains your rights to you
Helps you prepare your emails
Creates a case file for you
Lets you record all your communications
Lets you know when to escalate your complaint
Based on resolver’s experience to date, if you have encountered poor service in a gym, such as an unmanned reception, you should firstly ask to speak to the supervisor or manager and ask them to address your concerns. If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is and take a note of the offending member of staff’s name, as well as the manager’s. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you vouchers, or even just an apology.
It can be very frustrating to be treated badly by unresponsive gym employees. resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.