Gym & health clubs - Classes not good enough
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Based on resolver’s experience to date, if you feel an exercise class isn’t good enough you should firstly ask to speak to the instructor and ask them to address your concerns. They may be able to recommend an exercise class more suited to your needs.
If you are unsatisfied with their response, resolver recommends that you ask what the complaints procedure is. You will most likely need to write a formal complaint to the Customer Services department, detailing the incident, providing names and any evidence you have collected. You cannot expect a particularly fruitful outcome, but they may want to offer you a refund, or even just an apology.
resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint.