Gym & health clubs - Charged for cancelled membership
Who is your issue with?
Explains your rights to you
You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.
Helps you prepare your emails
We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.
Creates a case file for you
Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.
Lets you record all your communications
One of the most important aspects of a complicated issue is keeping a record of all your correspondence regarding the complaint – Resolver does this for you automatically.
Lets you know when to escalate your complaint
If you’re not satisfied with the initial response from the organisation you have an issue with, our escalation process will let you know when you can raise your complaint to the next level of seniority and, ultimately to an ombudsman or regulator, where appropriate.
Based on resolver’s experience to date, many gyms have long minimum contract periods. However, in 2011, the High Court ruled that it was unfair for a gym to lock people into a contract longer than a year.
If you are locked into a minimum contract term, you cannot cancel within that period without paying all the monthly charges for the term. However, if you believe that some of the terms and conditions of that contract are unfair, you may be able to force the gym to let you cancel without penalty.
If you are legally obliged to pay for remaining months on your contract, you must pay. But if you have requested cancellation of your contract and you are within your rights to do so, cancel your direct debit so they can’t take any more money from you.
If you are still being charged for a membership that you were within your rights to cancel, you should write a formal letter of complaint to the manager.
resolver can help you resolve this issue quickly, free of charge and without the hassle. We can also help you with the next step of writing your complaint. Click on the link below to create your email.
We have 4,756 pages of rights advice for you covering 7,336 companies and organisations across 17 public & private sectors. Feel free to browse companies for this specific issue - they're all listed below - but the quickest way to find the best rights for you is by using our unique Rights Finder to access our extensive database of advice.
Start by telling us the name of the company or organisation you have an issue with.