Ticket resale sites - Tickets not arrived
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If your ticket never arrives, you should be able to organise either a refund or a replacement.
Be aware that some ticket resale sites are very difficult to secure a refund from. They may claim that they are only an intermediary, enabling transactions between two consumers. This is a bit of a grey area, and is currently under review.
We think you should be able to get your money back – and it’s always worth making a complaint.
If you’ve paid via credit or debit card, you can consider asking your bank or card provider for a ‘chargeback’ (where they reverse the transaction). If the ticket resale site tries to take the money again after you’ve issued a chargeback, you can take the matter to the Financial Ombudsman.
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